Refund Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Customers must also provide return tracking information to us within 15 days.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at gothicattitude0@gmail.com
. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at gothicattitude0@gmail.com
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product in a different size or color, send us an email at gothicattitude0@gmail.com
You can also exchange an item for another product. If the price of the new item is higher than the original, the difference must be paid.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved, you’ll be refunded automatically to your original payment method.
Please note that it may take some time for your bank or credit card company to process and post the refund.
