FAQs

Yes We do Ship Worldwide.

Shipping is Free on Orders Over 250$ Worldwide

All purchases at Gothic Dark Wear are covered by our "Money Back Guarantee Policy". if you're not satisfied with your Products, we will try our very best to help you as much as possible.

In case our Products get any issue that we cannot help, we will refund the full price you paid immediately.

WHY A REFUND MAY NOT BE GIVEN

• The item did not meet your expectations.
• You simply change your mind.
• You bought an item by mistake
• You do not have sufficient expertise to use the item.
• You ask for goodwill, or
• Refund is not applicable on Custom Service (such as custom development works, consulting works and any order services we provide)

A REFUND MAY BE GIVEN

1. Product Not-As-Described

Such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customers false expectations or wishes are not honored.

2. Major Defects

Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Department. We keep the right to rectify the error or defect within 72 hours (exclude Sartuday and Sunday). Please note that our technicians can request temporary access to your server in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.

We use Fedex,DHL,USPS and Dpex for shipments

At GothicDarkWear.com, we understand that sometimes things can go wrong with shipping. That's why we have a dedicated customer service team ready to assist you in case your shipment is missing or lost. We will work tirelessly to track down your package and ensure that it reaches you in a timely manner. In the rare case that your shipment cannot be located, we will ship another item for you Free of Cost. Your satisfaction is our top priority, and we are committed to providing you with the best shopping experience possible. So rest assured, if anything goes wrong with your shipment, we've got you covered.

At Gothic Dark Wear, we understand the excitement of receiving your order as soon as possible. That's why we use DHL or FedEx express service for our shipments, ensuring fast and reliable delivery. Depending on your location, you can expect to receive your order within 3-5 days after shipment. So no more waiting weeks for your new jacket, get it delivered to your doorstep in just a few days with Gothic Dark Wear.

We understand that waiting for a package can be frustrating, but don't worry, we've got you covered. If you have a tracking number, you can easily check the estimated delivery date on our tracking page. However, if you're unable to track your item or it's taking longer than expected to arrive, please reach out to our dedicated customer service team at gothicattitude0@gmail.com. They will be more than happy to assist you in checking the status of your item and finding a solution for any delays. At Gothic Dark Wear, we value our customers and strive to provide excellent service every step of the way. So rest assured, we'll make sure your jacket arrives safely and on time.

At Gothic Dark Wear, We Understand That Sometimes A Product May Not Work Out For You. That's Why we Offer A Hassle-free Return Policy Within 30 Days Of The Item Delivery. If The Jacket Doesn't Fit Right Or Just Isn't What You Expected, Simply Contact Our Customer Service Team And They Will Guide You Through The Return Process. We Want Our Customers To Be Completely Satisfied With Their Purchase And We Are Committed To Making Any Necessary Changes To Ensure That. Shop Confidently With Jacket Hunt Knowing That Your Satisfaction Is Our Top Priority.

At Gothic Dark Wear, We Understand How Frustrating It Can Be When A Products Doesn't Fit As Expected. That's Why We Offer A Hassle-free Solution - If The Size Doesn't Fit,

We Will Send You A Replacement In The Correct Size At No Additional Cost To You. Or, If You Prefer, We Can Provide A Refund For The Item. Our Goal Is To Ensure That Every Customer Is Completely Satisfied With Their Purchase From Gothic Dark Wear.

With our Easy Return and Exchange https://gothicdarkwear.com/pages/return-and-exchange/, Finding The Perfect Fit Has Never Been Easier.
So Go Ahead And Shop Confidently Knowing That We Have Your Back, No Matter What Size You Need.

Sometimes Things Don't Work Out And You May Not Be Completely Satisfied With Your Purchase.
That's Why We Offer Our Customers The Option To Either Exchange The Item For A Different One Or Receive A Refund,with Detection Of 20% Restocking Fee.
This Allows Us To Cover The Costs Of Processing And Returning The Item While Still Providing You With A Satisfactory Solution.
We Want All Our Customers To Be Happy With Their Purchases And Will Do Everything We Can To Make Sure You Find The Perfect Jacket For You.

At Gothic Dark Wear, We Take Pride In Providing High-quality Gothic Clothing To Our Valued Customers. However, If For Any Reason You Receive A Damaged Or Faulty Product, We Are Happy To Offer A Hassle-free Replacement Process.
Simply contact us via email at info@gothicdarkwear.com or whats-app us at +(44) 7427310077 and provide us with details about the issue, along with photos if possible. Our dedicated customer service team will work quickly to arrange for a replacement to be sent out to you as soon as possible.
We apologize for any inconvenience this may have caused and assure you that we will do everything we can to make it right. Thank you for choosing Gothic Dark Wear.

Yes, We Accept Item Exchange.

We Accept PayPal, Credit Cards

Yes You Are Secure With Money Back Guarantee In Case There Is An Issue With The Order

Gothic Dark Wear uses 128-bit SSL encryption technology to protect our customers' information during checkout. we also use Fraud Defender, which helps us to prevent fraudulent transactions in our online store.

Ye you can, we are using Afterpay that allows you to shop now and pay later. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.

Yeswith the help of Afterpay its allow you to shop now and pay later, your purchase will be split into 4 payments, payable every 2 weeks

Absolutely!
At Gothic Dark Wear, we pride ourselves on being able to bring any Products design or idea to life. Whether you have a specific picture in mind or you want to describe your dream Products in detail, our skilled tailors will make it happen.
The more information you provide in the Custom Order Form, the better we can understand and create your perfect Products.
From fabric type and color, to buttons and pockets, every detail is important to us as we strive for ultimate customer satisfaction.
So go ahead and let your imagination run wild, because at Gothic Dark Wear, no jacket request is too big or too small for us to handle.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Add Your Name In The Form Of Embroidery Patches To Any Products You Purchase. This Personalization Adds A Unique Touch To Your Order And Makes It Truly One-of-a-kind. Our Skilled Team Will Carefully Stitch Your Name Onto Order Of Your Choice, Creating A Personalized Piece That You'll Love To Wear Or Gift To Someone Special. With Gothic Dark Wear, You Can Make A Statement And Stand Out From The Crowd With Your Very Own Personalized Jacket. So Go Ahead And Add That Personal Touch To Your Style With Gothic Dark Wear.

Absolutely! At Gothic Dark Wear, We Pride Ourselves On Providing The Highest Quality Gothic Clothing. We Have Partnerships With Some Of The Finest Tanneries In The World, Ensuring That We Can Provide A Wide Range Of Options To Our Customers. From Cotton, Lambskin And Sheepskin To Buffalo-hide And Cow-hide PVC, We Offer Over 200 Different Types Of Fabric For You To Choose From. And If You Have A Specific Type Of Fabric In Mind, We Are More Than Happy To Source It For Your Custom-made Products. With Our Expertise And Experience In Products, Rest Assured That Your Order Will Be Made With The Best Quality Material That Is Both Durable And Stylish. So Go Ahead And Design Your Dream Products With Confidence At Gothic Dark Wear.

At Gothic Dark Wear, We Believe In Providing Personalized And Unique Products To Our Customers. That's Why We Offer A Custom Order Option Where You Can Submit Your Requirements Via Email Or WhatsApp. Our Team Of Experts Will Work Closely With You To Understand Your Specific Needs In Terms Of Sizing, Material, And Design. We Will Then Create A One-of-a-kind Products Just For You, Ensuring That It Meets All Your Expectations And Fits Perfectly. With Our Custom Order Process, You Can Have A Hand In Designing Your Own Products And Make It Truly Yours. So Go Ahead And Unleash Your Creativity. With Gothic Dark Wear The Possibilities Are Endless